Schoolcomms - Contract transfer

[Ookami]

Our primary has been a Schoolcomms user for many years but 2 years ago we found that it was not giving us what we need and switched last year to an App from a new supplier. I spoke to Schoolcomms last October to say we didn't want to continue and got the normal response about what features are they not providing/what can we do to keep you etc.

However, now we have come to renewal time I have been told that we are in a rolling 3 year agreement that we were put on when the contacts where transferred to Parent Pay. Previously it was a 1 year agreement and at no point was any communication given other than a link to T&C on the back of the invoice.

 

I am just putting this out there incase there are others in this situation and if there is any advice on a successful challenge to this tie in if we feel it was not communicated in an open manner?

The cost is over £500 for this year for a product we will not even log into.

[Edu-IT]

Ask them to prove where you were informed of, and agreed to, a new contract. If you have your old T&C's handy then send them a copy of these too. You shouldn't be forced in to an agreement you knew nothing about.

 

If you have access to Legal then speak with them too.