Impero EdPro Cloud - Grey Screens

[deano3693]

We have a major issue with the cloud based version of Impero Edpro Cloud. All staff just get 'Grey Screens' when attempting to view Students Chromebook devices. We have all the required Firewall rules in place to allow access and there are no restrictions between the staff devices (wired) and the Student Wireless VLAN. We can make it work by changing the 'Anonymize Local IP's exposed by WebRTC' to disabled in Google Chrome but this isn't a solution as staff are required to do this on each device and staff move around!

 

Has anyone else come across this and have any suggestions? I have spent over 2 months troubleshooting with Impero and now everyone is back in school it's causing real Teaching & Learning issues. Impero just keep blaming Firewall Rules or local network issues however i've spent hours with our ISP/Firewall Team and the Network Engineer who oversaw the installation of our networking infrastrucutre who have both confirmed there are no issues with their setup so it must be an Impero issue.

 

Any help/advice appreciated.

 

Thanks,

 

Dean.

[owen-senso]

Hi Deano,

 

Unfortunately, I know how to fix this, mainly because they're using similar tech to us. Have you managed to resolve it at all?