Dr Frost Maths Live Game Crashes

[cheaptonersucks]

Hi, Do any of your Maths departments use Dr Frost Maths? The Live Game crashes for staff after approx 10-15 seconds. It sits on the page where it says “Awaiting People to Join” for approx 10-15 seconds then it crashes stating that there has been an error. I have contacted Dr Frost Maths support who sent a couple of URLs to unblock, but the site is not being blocked whatsoever by the Sophos

Web appliance. I have tried different browsers and it does not crash outside of the school network, but I have asked the Network manager to check the logs in Sophos and it’s not showing anything for this site apparently. Just wondered if anyone else is experiencing any issues with the “Live Game” dropping out? Just not sure what else to try as the site is not blocked in any way.

Thanks

[fredesq]

Use F12 developer mode, go to Network tab and refresh the page. Take a look for any status numbers in the 500 range or more likely, status 403.

It may be pulling HTTP sites after loading itself in HTTPS and the HTTP ones are getting auth errors (403). If thats the case, copy the URL's to Sophos' Whitelist

[cheaptonersucks]

Thanks fredesq, I will try that. It used to work in school??

[cheaptonersucks]

Sadly all of the codes were in the 200 range. There was a wss://www.drfrostmaths.com/ws/script2 URL that said pending, but the IT Manager informed me that Sophos do not support wss addresses! The school has a Sophos WS1100 web appliance, which seems to block just about everything! Not sure what else can be done if wss addresses are not supported on the Sophos web appliance? The site works perfectly apart from this “Live Game”?? on the DFM site which crashes after a few seconds...