Papercut 20 & Mobility Printing issues

[mdrabble]

I'm current using Papercut version Version: 20.0.2 (Build 54736) and have configured mobility printing and come across an issue.

 

Student account work fine as they are charged directly to their personal accounts and no accounts are required to be selected.

 

Here is the problem we have come across.

 

When staff print, they are required to select a which shared account their printing is being charged to - which obviously required the Papercut client running to work.

 

When the shared account is selected, we then charge the personal account (and allocate to shared account for reporting)

 

If staff print using the mobility printing option - then the jobs are held due to not being able to select a shared account and therefore no way of releasing the print job.

 

 

Anyone any ideas how to get around this?

 

Cheers

[meakjoe]

We use the same setup, and when they print from their device and need to select a shared account, they need to go to http://.yourdomain.prefix:9191/client and login with their credentials.

 

Once they have submitted a job, it should then appear on that webpage for them to allocate it to an account.

[mdrabble]

That is a bit of a faff - if they forget to have the client page open in a browser then anything they previously printed isnt shown.

 

Is there a way they can select shared account when they go to the MFD to release the job? - similar to copying?

 

Cheers

[meakjoe]

Looks like there is, but I've never tried it... https://www.papercut.com/support/resources/manuals/ng-mf/releasestation/topics/device-mf-secure-print-release-assign-accounts-config.html

 

We might look into it too.

[mdrabble]

That might just do the trick

 

Cheers for the info

[IGB]

That might just do the trick

 

Cheers for the info

 

Did this work for you?

 

We have similar issues

[mdrabble]

No - unfortunately - but I think that is becuase I didn't change how papercut asks staff - need to stop it using the Papercut client as a prompt.

 

Will be able to test properly over half term but from student point of view it works really well as they don't use shared accounts.

[drewp]

Not sure if this is any help, from PaperCut v19.0 Print Scripting can be used to automatically charge Mobility print jobs to the user's personal account https://www.papercut.com/kb/Main/PrintScriptingwithMobility