Activation lock removal

[rpain]

Hi - our staff have iPads which they can set up with their own apple ids. We have them enrolled in dep and use a Meraki profile to control them.

 

I have one device which I reset using the Mdm. I got the user to log out of iCloud before erasing it. When it restarted it said activation lock was enabled. The problem is that the address that comes up isn’t hers. I think it must have been from the previous member of staff who has left.

 

I can’t remove the activation lock from the mdm as the device has now been reset and no longer has the profile - is there any way I can disable it via Apple as it is still dep registered?

 

God it’s annoying.

 

Thanks

Richard

[JOrdan01070]

Hi Richard, to get this sorted for the ipads I have at school is to contact apple on 08001076285 tel them Im a school they will open a case and send you a link where you need to provide proof of purchase. On the invoice if it does not have the serial number just had wright it then after a couple of days you get an email to say the activation lock has been removed.

[Sonic007]

Same here, We had to provide a coy of the purchase recipt/ proof of purchase and serial number.