[1903, au] HEIC Photos support

[newpersn]

Hi all.

 

Odd one here. User has taken some photos on the iPad and wanted to transfer them over. Her Windows 10 laptop wont open them. Opens the photo app and points to the store for downloading a plugin in for it.

 

Problem is we have the store blocked for users.

 

Any ideas or plug in that can open these?

 

Thanks

[hardtailstar]

Format factory to convert them?

[ass17]

Yes, if you can’t install the HEIC support from Microsoft Store then you either have to convert them using free software or an online website like https://www.apowersoft.com/heic-to-jpg

 

Or set the Apple device to store images as jpg for future photos.

 

Step 1: Open the Settings app on your iPhone. Scroll down and tap on Camera. Then, tap Formats from the list of Camera settings.

 

Step 2: Under Camera Capture, tap Most Compatible

 

 

Another alternative is to create a new folder in the Files app, select them images in the photos app and select copy and put them in the folder you created in the files app and iOS will auto convert them to jpg.