Steinberg Library Manager Hangs opening

[petben]

Hello, just installed Cubase Elements 10.5.2 on Win10 2004 and the Steinberg Library Manager does not open for users, it hangs with a rapidly flashing cursor. I can also replicate this trying to open a VSTsound file from one of the Library folders in C:\ProgramData\Steinberg.

 

There is no firewall or filtering or file restrictions in place, but the users are just 'Users' rather than 'Administrators'. The Library Manager opens when logged in as an administrator.

 

Anyone got any ideas? What does the Library Manager or its files actually try and do when opening?

 

Thanks

[johnathanadams]

procmon should show what it's trying to do

[petben]

Thanks, installed that but the output is huge, any tips on narrowing it down to the Steinberg Library stuff?

[johnathanadams]

you can filter it, right click on a line with the process you want and click include

[petben]

I have my head around this procman filtering etc but it doesn't run when logged in as a user, it requires admin rights. Right click, run as admin gives same message. The Cubase library works OK as an admin, I need to troubleshoot as a user!

Thanks

[johnathanadams]

does procmon as an admin user not see the processes that the normal user is running?

[petben]

from my limited understanding of procman I was hoping to run as a user with the error, see some process or reg change failure and then troubleshoot. I think trying to work out from a working account will be v tricky.

[johnathanadams]

I was thinking you'd log in as student, elevate procmon to admin, and then run steinberg as student user. procmon as admin would be able to monitor student's processes.

[petben]

If I run as admin on procman.exe I get the same ‘you must be an admin’ message

[tri_94]

Hi there did you ever get a solution for this problem?

 

Thanks