Multiple emails on loop to helpdesk

[chekmate1984]

Hi all

 

Not sure if this is right forum for this issue. But our spice work helpdesk all of sudden is receiving multiple emails when a user logs ticket. For one ticket email there has been 100s of open ticket as duplicate and everytime i refresh its still opening same ticket.

 

Seems like its om loop to keep creating same ticket.

 

Anyone know whats causing this or where i can look. We using office 365 for emails and as far as i am aware no rules has been setup recently that can cause this.

 

Thanks in advance

[TechMonkey]

Is it reading a mailbox? I've had it on a different system whereby an email just got stuck/the delete script didn't work so every time the system read the mailbox it would create another ticket. Only solution was to connect to the mailbox and delete manually then restart all the services and the server to kick it into working.

[DrBeaker]

Check the OOO or autoreply on both the sender and IT mailbox. Make sure they only send it once.

 

Disable the users account for the time being to see if this stops it.