Teams audio issues

[petben]

We are finding Teams audio to be very unreliable, Mics seem to not work for one meeting, but they do for another, there seems to be no pattern to user or location but usually on MS surfaces. We are using the Teams App and if desperate uninstalling/reinstalling the app fixes it....for a bit.

 

Any ideas would be very gratefully received

[MatthewL]

No issues here, heavily using it and all 3-4k user base has it. 20 of in a meeting the other day and daily managers meetings with no issues.

[m25man]

I’ve had similar reports but each one has been resolved through careful study.

 

1. Physical Mic hardware issues. - some built in Microphones were defective.

Some of our Lenovo 11e laptops find and use the built in Mic but the audio is so low even with gain set to max they are barely heard. Increasing gain does raise the noise/amplification but not Audio so the microphones are defective. Possibly due to cleaning material entering the mic.

We know many have been used for years with headphones not headsets. Damage may have occurred due to prolonged use of the wrong headwear!

 

2. Combo ports - Our Dells and Lenovo’s have combo Headset ports. These use the four segment 3.5mm plugs!

Users are plugging in Headphones! Thee are just 3 segment stereo audio out only. The Mic input is shorted.

 

3. Audio devices are hijacked by other applications.

We’ve seen users that have been in “other” video conferencing sessions using Zoom etc returning to Teams only to find Audio Input/Output still “In Use” by other applications.

Non technical users in frustration reboot and of course all is fixed but too late for their “Urgent” meeting!

Of course it’s all your fault.....

 

We ended up recommending a cheap Headset from Amazon for those that couldn’t find one to use at home (how many pairs of Apple ear buds I’ve binned over the years!)

This has solved many of our users issues.