RaiseATicket

[Netwacky87]

Hi All,

 

Just canvasing opinions, looking for a cheap (ideally free) helpdesk as we keep hitting limitations on our Freshdesk sprout plan, the next plan up seems a bit steap!

 

Stumbled across this:

 

https://raiseaticket.com/

 

Wondered if anyone has used or seen it? Its a new one on me but looks quite good!

 

All the best!

 

Martin

[ozydave]

I've used Spickeworks helpdesk for years. About 2 years ago moved to the online Spickeworks helpdesk.

Can't fault it

[Netwacky87]

I've used Spickeworks helpdesk for years. About 2 years ago moved to the online Spickeworks helpdesk.

Can't fault it

 

Thanks @ozydave. I found Spiceworks was good but had limitations...for example, I cant sort into multiple departments (so for instance Maintenance cant see IT's tickets etc)

[computer_expert]

If you can self host, OSTicket is very good. You can have separate email addresses (one for IT, one for maintenance etc) and restrict departments from seeing each others tickets. Moved from spiceworks on prem many years ago.

[Wubbalubbadub]

https://www.supportpal.com/?gclid=CjwKCAjwg6b0BRBMEiwANd1_SLjFSRrmUE22wKzQuAEP_jtdTe8Zf-b0CxJgwacmIg8q_tj9AkGB-RoCaakQAvD_BwE

[cj_garz]

I've been using raiseaticket since the early stages, and the versatility of this tool is just great. It's a relatively new tool, but it's already better then it's competitors, and the developers behind it seem to not be happy with the current feature list, and are continuously adding in more.

There's really nothing to complain about in this tool, not are there missing features. It's almost too good to be true

 

https://raiseaticket.com/

Edited April 6, 2020 by cj_garz
Added URL to Raiseaticket

[Netwacky87]

Thanks Martin for your great feedback.

 

Where are your servers hosted @raiseaticket?