Laptop screen blacks out when showing video in full screen

[elsiegee40]

I am scratching my head about this one.

 

Daughter’s laptop works fine until she tries to watch any form of video in full screen mode.

 

“It's fine when the bar at the bottom is up but then as soon as the mouse and everything disappears everything goes black”

 

In full screen, the sound continues but the screen blacks out. She can hit Escape and get back.

 

Any ideas?

Edited March 25, 2020 by elsiegee40

[6Foot2]

I am sure I have seen something like this a while ago, and as I recall it was fixed with a video driver update.

 

Sorry if you have already eliminated this option, but worth suggesting?

[elsiegee40]

I am sure I have seen something like this a while ago, and as I recall it was fixed with a video driver update.

 

Sorry if you have already eliminated this option, but worth suggesting?

Good suggestion

 

 

This is complicated by said Daughter being our covid-19 patient, so I haven’t actually had hands on this laptop. Will have to see what I can do.

Edited March 25, 2020 by elsiegee40

[6Foot2]

Good suggestion

 

 

This is complicated by said Daughter being our covid-19 patient, so I haven’t actually been handson this laptop. Will have to see what I can do.

 

Remote into the laptop via TeamViewer to provide support? (other remote desktop solutions are available)

 

[elsiegee40]

It’s along time simce I have done this stuff. I may be back...

[6Foot2]

It’s along time simce I have done this stuff. I may be back...

 

I hope so!

 

[Passat1983ICTech]

what bowers are you are using chrome or IE if it IE reset the bowers or try in chrome flash addins for chrome

[elsiegee40]

what bowers are you are using chrome or IE if it IE reset the bowers or try in chrome flash addins for chrome

 

Both Chrome and Edge have the same problem. The video driver seems more likely

[Passat1983ICTech]

had a few of them ware had to reset set them

 

have you run the drive update for the software

[dapaulio]

Try disabling hardware acceleration. Had same issues inside a browser window playing bbc, YouTube etc.

[highsky]

Quick Assist is build in from MS for remote Support on W10.