RMM Solutions for Multiple Clients

[soveryapt]

Hey Folks

 

I'm looking at RMM solutions at the moment that I can onboard various clients to (so this isn't a single school before anyone tries selling my school network management software .. lol).

 

We've a mix of clients from schools through charities to small SMB with a few private clients, and we're trying to move to more of a solution where we have an overview of our clients computers from a single interface.

 

For those clients who currently have servers in place, we do have Spiceworks installed, which means we can dial in and get an overview of the situation, but we're after something that is a bit more proactive with regards to patch management, remote support, etc.

 

We have looked at SolarWinds, but I'll be honest, their extremely pushy and dated sales techniques have put me off their platform. We had a demo of NinjaRMM this week, which we quite like the look of, but initially the 50 client machines may prove an issue as we need to have the discussions with our client base around shifting models to a fee per machine sort of subscription, which may put some schools off. We're currently running a trial of Atera which is great and easy to use, but you have to buy a third party option to do third party patching (Adobe, Java, Office, etc) which then makes it a more expensive model than the previous 2 mentioned.

 

So, with all that in mind, I thought I would tap into the hive mind and see whether there are any other options that I'm missing out on investigating, or any folks who have experience of any of the above, good or bad.

 

Our main focus for the solution is to become more proactive in the approach and to centralise patch management for OS and Third Party software. Presently, we only need Windows and Mac (along with printer monitoring and such), hence looking at Ninja, but who knows if this might change.

 

Looking forward to your thoughts

Andy

[ajs]

Have you looked at Datto and their RMM offering (previously known as Autotask Endpoint Management and Centrastage prior to that). I spend most of my working day in it and find it works well for managing a wide variety of devices/sites.

[ShaunJayx]

Interested to know your thoughts on this? What did you go with?

We have just left DattoRMM due to pricing increases and also went around all the big players for demo's and webinars, we settled on Atera and we're happy with it so far, so much easier to use than Datto and from talking to our account manager, there are some big improvements on the customer facing side of Atera coming very soon.