Sage 200 Cloud - report message body losing formatting in Outlook

[themightymrp]

We've had a long running issue for months now and haven't had much joy from Sage support.

 

When our finance officer generates Purchase Orders (or any other document) from within Sage and wants to email it, it outputs the file as an attachment in Outlook 2016. Up until about 6 months ago, the message would go to the Inbox and the message body would have all of the formatting which was set up in report designer. Since an update, the messages now go to the Drafts folder and lose any text formatting in the message body (the attachment is fine, it is a PDF).

 

Anybody else come across this and know how to fix it? I don't particularly care if it goes to Drafts instead of Inbox, but the formatting is an issue. It adds a couple of minutes of extra work to ever document produced.

 

Cheers