Ubiquiti Cloud-Based Not Connecting to APs

[discoveranother]

Hi all,

 

Connected 3 Ubiquiti UAP-AC-PROs at some premises. They are setup via Ubiquiti's cloud solution:-

 

https://unifi.ubnt.com/

 

The APs turn blue as they should and pick up an ip address when scanning the nework. But they are not seen within the above portal and there is no connection from laptops at all. Ubiquiti themselves have setup the security key for these in line with the clients existing wireless which will be removed.

 

On the premises is a Smoothwall firewall. I wondered if this was blocking connectivity.

 

Any recommendations really appreciated.

 

Thanks all

[SparkySX]

Have you tried unblocking the ports mentioned on the support page?

 

https://help.ubnt.com/hc/en-us/articles/218506997-UniFi-Ports-Used#3

[discoveranother]

Have you tried unblocking the ports mentioned on the support page?

 

https://help.ubnt.com/hc/en-us/articles/218506997-UniFi-Ports-Used#3

 

Thanks for the reply.

 

I finally got it working.

 

It was outbound firewall ports. Originally the ports provided via the Ubiquiti website were in fact outdated. Here is the response from Ubiquiti:-

 

"Port 8081 is needed for device communication to the controller, port 8443 is needed for access to the user interface.

 

The port for STUN is 33301 instead of 3478. We have recently made some changes to our controllers so the ports have been adjusted dependent on the controller, so not all controllers run on port 8080 for inform/device communication - I'll look to get this adjusted so I have unpublished the article for now.

 

All the other ports mentioned are optional but remain the original port numbers for your controller."