Equitrac Express Accounting Server / Limit Issue

[rob_mathewson]

Hi,

 

We currently have an old version of Equitrac Express (4.2.4.5763). Recently we have been getting staff users randomly getting a couple of issues when trying to print on our Sharp MX-2610N MFD's.

 

The initial error, which happens randomly on different MFD's, to a number of users is that they get the message "unable to connect to accounting server", eventually they can login but then the print jobs they have sent have been deleted.

 

Secondly they have been getting a "limit" message stopping them from printing.

 

We have checked the server utilisation and everything looks fine and there's nothing obvious in the event logs so just wanted to know if anyone has had anything similar in the past and what was done to resolve it?

 

Thanks in advance.