Service Desk Engineer- Horsham - 2nd Line up to £28,000 DOE

[rh91uk]

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We are a leading managed IT service provider in the education sector. We need a Service Desk Engineer to fulfil this core role, supporting IT on our centralised helpdesk. This role will be placed in Horsham at our Head Office. Laptop and Mobile provided but has the ability to be based remotely with approval from your manager.

 

This is an exciting time to be joining CTS, a company that puts engineering excellence first. This is a key to the success of our Managed IT service provision.

 

Our requirement is for an engineer with some background in supporting substantial infrastructures and networks utilising Microsoft technologies. As a Service Desk Engineer you will be working daily in an educational environment with a team of dedicated professionals. Working as a valued member of the CTS team you will have ample opportunity to further your career within the education sector whilst providing an outstanding service to our clients.

 

Your responsibilities will include:

 

·Resolving 1st/2nd line support calls escalated from allocated schools.

 

·Supporting and maintaining the school's infrastructures and networks to ensure maximum service ability

 

·Ensuring that your manager is aware of calls that need to be raised and escalated - we are looking for someone who can do, but someone who equally is prepared to escalate.

 

·You will be representing CTS at all times within the school in your day to day work

 

·Successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS. At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks, including a criminal record disclosure.

Edited December 10, 2019 by rh91uk