Troubleshooting OneDrive

[mrstrong]

Hi,

 

set up a new laptop for a teacher with windows ltsc 2019 (1809 OS Build 17763.805)

and OneDrive installed just for this user(i.e. not pc wide / for all users)

Went with version 19.192.0926.0012 and Office Professional Plus 2016.

 

Was getting errors in word :

 

Thought this a bit odd as didn't think you had to sign into word for onedrive to work?

 

Anyway signed in. Got the message about "this email used with more than one account... work or school / personal"

Never understood this! Chose Work and signed in with office 365 email account

 

Things started to work but I noticed the files in OneDrive have the cloud icon, when you open them

they get the green tick (before sign in file was stuck with 2 arrows sync icon).

 

Must be using the "new" files on demand? My PC is still on 1709 and even though I have same version

of onedrive I don't get the files on demand feature. All my files have the green tick.

 

Thought everything was ok but teacher reports over the weekend at home she has been unable to use onedrive.

Errors like "files stuck with 2 arrows sync icon" and "Can't open this file make sure onedrive is running on your PC and try again"

 

Laptop seems fine this morning in school.

 

Any ideas what the problem could be and how to get it working reliably?

E.g. does onedrive provided any verbose/debug logs i can switch on?

[mavhc]

The 2 accounts on 1 email is because they signed up for a home MS account with their school email address, and then you synced their school email with the Office365 business version.

 

If that's the only user with a problem could be a clue.

[mrstrong]

The 2 accounts on 1 email is because they signed up for a home MS account with their school email address, and then you synced their school email with the Office365 business version.

 

If that's the only user with a problem could be a clue.

 

All users seem to get this. I think it's to do with how the council set up our email many years ago and migrated users to Office 365.

 

Anyway looking in event logs for laptop I can see word crashed

 

Slightly worrying given this is a fresh install, fully patched/updated with ltsc "as used in nuclear power stations"

etc due to its inherent stability

 

Maybe that knocked out onedrive too, but would you expect it to restart after a crash?

 

tempted to clear the "use office applications to sync office files that i open" checkbox under settings -> office.

[mavhc]

Give MS a call, that's what you pay for after all

[mrstrong]

Give MS a call, that's what you pay for after all

 

Don't think I've ever called them up, where do you get contact details, VLSC ?

 

Last time I contacted ms directly (via email (office 365 admin)) was to do with office 365 permissions problem, after much

email tennis I gave up