I've created a small tutorial showing how to deploy teams with telephony

[tech_london]

Hello,

I've noticed there was no tutorial showing how to deploy Teams / Phone System from scratch so I've created one. A test environment can be easily created with an Office 365 trial and even phone numbers assigned to the system with a calling plan with no costs under the trial period. I highly recommend watching so you get up to speed how to use Teams as a phone system replacement.I hope it is useful for you, it is my first attempt creating a tutorial.

 

 

I'll do some Yealink Teams phone review later on as well when I have a chance.

Edited December 4, 2019 by Dos_Box

[supportman]

Hello,

I've noticed there was no tutorial showing how to deploy Teams / Phone System from scratch so I've created one. A test environment can be easily created with an Office 365 trial and even phone numbers assigned to the system with a calling plan with no costs under the trial period. I highly recommend watching so you get up to speed how to use Teams as a phone system replacement.I hope it is useful for you, it is my first attempt creating a tutorial.

I'll do some Yealink Teams phone review later on as well when I have a chance.

 

Oh wow really interested in this, its our plan to replace our current system and Teams makes sense.

 

How have you found it?

[mavhc]

Is that £12 each month per user, per phone, per line?

[tech_london]

Oh wow really interested in this, its our plan to replace our current system and Teams makes sense.

 

How have you found it?

If you need a simple phone system and doesn't want to configure tons of things, Teams is a good option. You can get up and running quickly and the Teams client does already wonders in all sort of aspects, addind regular voice calls to it is a nice bonus.

 

The downside, it is very simple. So far there is no integration with CRM, not even dynamics 365. It lacks some basic functionality that other phone systems would easily have, but again it makes it more complex.

 

I highly recommend it due to working really well on mobile devices like phones and tablets, I've been working for a month in Brazil with my calling plan and everything else in the UK and it worked really well.

[tech_london]

Is that £12 each month per user, per phone, per line?

Per user, you can have up to 100 numbers with options to add more if you have more users. Plain simple, just £12 for the user license with 1200 minutes included.

 

I have 5 devices connected to the same account, 2 mobile phones, 1 desktop, 1 laptop and 1 desk phone.

[mavhc]

So you could have 5 numbers, 5 phones, and just pay for 1 user?

[tech_london]

So you could have 5 numbers, 5 phones, and just pay for 1 user?

 

You can't assign 5 numbers to a user to work around license pear seat

[mavhc]

Can you have internal extensions?

[tech_london]

Can you have internal extensions?

Teams as it is without calling plan is a internal calling system, everyone person has their own extension which is their user name. There is no extension number.

 

You can dial an "extension" for example during an IVR prompt by saying the person's name, and it works really well.

[mavhc]

so if you're using real IP phones how does dialing an extension work?

[tech_london]

so if you're using real IP phones how does dialing an extension work?

 

Just tap their name on speed dial, call history, missed calls, or search for their name.

 

Compare this to accessing websites with DNS resolving their names to IP instead of you having to memorise the IP

[mavhc]

Yeah, but phones have number keys and only say 5 numbers to remember

[tech_london]

Yeah, but phones have number keys and only say 5 numbers to remember

It is a touch screen phone, you have a full keyboard on screen., There is pretty much no need to any any buttons on it, same way you do with a mobile phone these days

[mavhc]

So you can't use normal voip phones?

[FN-GM]

So you can't use normal voip phones?

That is a normal VOIP phone?

[Rob_D]

That is a normal VOIP phone?

We've got polycom IP phones that look and behave like normal desk phones (10 number keys and no touch screen). According to our Microsoft expert, they should be compatible with the Teams/365 system, so I'm rather interested to know how that would work. Because if It means have to navigate the address book using the little d-pad it's going to get really annoying and no-one is going to buy into that over just picking up the phone and mashing the keypad.

[tech_london]

So you can't use normal voip phones?

Not so far I know, so far you need a phone that can run teams client

[tech_london]

We've got polycom IP phones that look and behave like normal desk phones (10 number keys and no touch screen). According to our Microsoft expert, they should be compatible with the Teams/365 system, so I'm rather interested to know how that would work. Because if It means have to navigate the address book using the little d-pad it's going to get really annoying and no-one is going to buy into that over just picking up the phone and mashing the keypad.

Where did you expert got that information from? It is a propriety system so far I know. There are no extension numbers, every user has a direct dial number.

 

I don;t think you can use a SIP phone with it

[Rob_D]

Where did you expert got that information from? It is a propriety system so far I know. There are no extension numbers, every user has a direct dial number.

I don;t think you can use a SIP phone with it

 

I can't find the link right now, but he got a list of "compatible phones" which included the Polycom VVX400 series. I'm more than willing to believe that this is either incorrect, or (more likely) comes with a caveat like "only the touchscreen ones."

[tech_london]

I can't find the link right now, but he got a list of "compatible phones" which included the Polycom VVX400 series. I'm more than willing to believe that this is either incorrect, or (more likely) comes with a caveat like "only the touchscreen ones."

 

If the phone is a skype for business device with touch screen, most likely it will support teams. Yealink has done that already, as I had a T56A that was skype for business and I converted it to a firmware with Teams. It required a license from yealink, but it worked.

 

Skype for business phones are just android devices with Skype client on it. They are not SIP phones.

[mavhc]

And you thought Microsoft were done with not working with standards, oh well.

[tech_london]

And you thought Microsoft were done with not working with standards, oh well.

I believe you mean proprietary? It would not really make sense to add regular SIP phones to teams, voice is just one aspect of it. Without the rest it would be just another Asterisk like phone system...

[mavhc]

Well normally you have a range of phones, ones that just do voice, ones that do video, ones that do sip messages/sms, and softphones that do everything.

 

Seems weird if you can't add sip phones, Lync used SIP

[PyROm]

I am currently looking at this as an option to move away from an old isdn system. Currently we have 4 lines (on one number) come into school, these are handled by reception and then forwarded to the appropriate extension. Licensing wise, would we need 4 licenses for the incoming lines to reception and then these can be forwarded, or do we need to license every user?, eg. 60staff * £12 = £720 a month or £8600 a year?

[mavhc]

Question is how many extensions you want really. If you're going hosted that's pretty much all that matters. I have phones in classrooms for internal communication, so hosting costs way too much, so FreePBX + £40 phones + £5/line with basically infinite free minutes from Gamma mean monthly cost would be about £20 for you