LGfL Adobe CC licences and missing apps

[house19]

Good afternoon all,

 

Are there any LGfL schools here that have signed up for the free Adobe licences?

 

We have enrolled on the program and have assigned users on it, however find that it is a little inconsistent. Some users are able to view the entire library of apps and download and use them, whereas other only see a very limited number of apps. All users are assigned the enterprise user account. I can't quite manage to figure this out and both LGfL and Adobe themselves can't find a solution.

 

Has anyone experienced similar issues?

[psydii]

We've just started to see this and we are not an LGfL school for the purposes of this discussion. As best I can work out, Adobe have changed the sign-in process to make it easier. It has a down side that if a user has already created an AdobeID using their school email address it defaults to the AdobeID rather than asking them to use their 'enterprise/federation id'. So far we can work around this by signing in/out of the Adobe CC app because the initial logon screen here asks whether you intend to use the AdobeID ro your EnterpriseID, setting them on the right path to getting all the expected apps.

[house19]

That was one of the suggestions too, but I created a couple of brand new enterprise ids for some test users which I know have never had an Adobe ID but same issue appeared.

 

We have only managed to get one user up and running so far that displays all the apps and that was by luck.