Laptops will not dual screen with Smartboards

[Theldron]

Hi all,

 

We have mainly Fujitsu A557 laptops for staff, which have been working fine, but recently we are finding that 1 or 2 will not dual screen through HDMI to our Smartboards. I can plug in normal monitors and they work fine, but they will not project to the Smartboards.

 

I have tried different HDMI cables, plugging directly into the board instead of the wall unit, I have updated the graphics drivers on the laptop. When I plug in the HDMI the laptop beeps and the screen goes off as if it is trying to show the image and when I go to the display settings it is showing that it is on duplicate and it is recognising the smartboard in the Intel Graphics Settings of the laptop. But no matter what I do it will not display on the board.

 

Any ideas would be greatly appreciated.

 

Cheers

[robyholmes]

Hi all,

 

We have mainly Fujitsu A557 laptops for staff, which have been working fine, but recently we are finding that 1 or 2 will not dual screen through HDMI to our Smartboards. I can plug in normal monitors and they work fine, but they will not project to the Smartboards.

 

I have tried different HDMI cables, plugging directly into the board instead of the wall unit, I have updated the graphics drivers on the laptop. When I plug in the HDMI the laptop beeps and the screen goes off as if it is trying to show the image and when I go to the display settings it is showing that it is on duplicate and it is recognising the smartboard in the Intel Graphics Settings of the laptop. But no matter what I do it will not display on the board.

 

Any ideas would be greatly appreciated.

 

Cheers

 

Have you tried to drive the smart board with a different resolution or refresh rate via the Intel display settings?

[robyholmes]

Also, when you restart does the Smartboard (Or any second display) show the BIOS splash screen?

[Theldron]

@robyholmes thanks posting. I have tried different resolutions and refresh rates but to no avail, also when I connect to a Smartboard I get nothing not even the BIOS shows I get no display on the Smartboard.

 

I have just been in 4 rooms 3 have wall mounted boards 1 has a mobile board. 1 of the wall mounted boards worked out of the 3 rooms, to start with then it flickered then it died completely. The mobile device board worked fine, no problems at all.

[stevenlong1985]

what version of smart board is this? I know our C-touch board have to be put to HDMI version 1.4 , by default its 2.0 which keeps cutting off or not displaying anything

[Theldron]

what version of smart board is this? I know our C-touch board have to be put to HDMI version 1.4 , by default its 2.0 which keeps cutting off or not displaying anything

 

We have Smartboard 4084s I was going to check the latest software or firmware for the boards. I think it must be the boards as the laptops have no issues what so ever with monitors.