schoolsbroadband lack of support issues

[Smee]

Is it me or have the support team at Schoolsbroadband dropped the ball with their response time. The new "improved" customer support team have taken an email from me asking for a response everytime I've logged an issue. I've been patient and waited for a week on most problems but this is getting silly.

I use email rather than phone with an issue as I'm frequently in different parts of our school so can't be near a phone.

[snagrat]

Yes I agree.

 

If you want support I wouldn’t email I would try and hang on the phone for an engineer.

 

My emails are taking weeks to get answered and then I am chasing them.

[SchoolsBroadband]

Evening folks.

 

We are behind compared to where we normally are with a high work stack.

 

This is due to numerous reasons but what I can say is that weve taken on two new first line guys in the short term and have also enlisted the noc team to help with more complicated cases.

 

We expect to be back to normal next week. If you've a critical issue please do escalate to Angela (operations manager) or send me a PM and I will do not for you.