Community Brands UK

[hglyde]

Anyone else experiencing terrible customer service from Community Brands UK (Groupcall & Wisepay)?

 

Get routed through a load of trees when phoning in and eventually get through to a mailbox. Not getting any call backs or replies to my emails.

Edited September 25, 2019 by hglyde

[cbsc]

Yes, the support from WisePay is currently non-existent.

 

I am normally able to get through to their receptionist, but they are never able to put me through to anyone. That includes support, customer services, a manager, etc.

 

I am still waiting two weeks on from emailing their support with some queries.

 

I have asked for a call back on three separate occasions, but nothing has been forthcoming.

[hglyde]

Yep still waiting on Wisepay for a simple feature to be added (with the pricey admin fee) and getting no replies from our account manager.

 

Only way I can get through to a real person with either brand is by going through to sales (funny that!)