iPad Air not connecting to Windows 10

[Renfield-64]

I have an iPad Air running IOS12 and a laptop running Win 10 Pro N 64bit (1803). When I connect the iPad to the laptop it goes thro' the process of installing but then doesn't show up. I have tried other iPads and they give the same results.

In device manager I can see this:

Any attempt to update driver fails.

 

Any ideas?

[DalekSec]

Have you tried the steps here listed under "If you downloaded iTunes from Apple" , worked for me in past

 

https://support.apple.com/en-gb/HT204095

[Renfield-64]

Ah yes but I don't have iTunes installed, I try to avoid iTunes. I just connect the iPad to download photos.

[tmoon-mint]

Do you get a trust prompt on the device when you connect it? Is the device supervised?

[Renfield-64]

No I dont get the trust prompt which is odd. It isn't supervised.

[tmoon-mint]

Very odd indeed. Have you tried another lightning cable?

[Renfield-64]

Yes, have tried other cables, other ipads.

This also shows up in Device manager:

[Renfield-64]

The weird thing is when I unplug the iPad the computer and iPad recognise that they have been unplugged and recognise when they are connected again. Just not showing up under devices/My Computer.

[Renfield-64]

Still haven't solved this yet, the same is happening with another iPad and Win 10 computer.