Badaz52 Posted April 16, 2019 Posted April 16, 2019 Hi everyone, We are using Hybrid Office 365 with Outlook 2016 and are having a sudden weird issue. One or two users Outlook's are stuck in updating this folder and do not pull through any new emails unless you close outlook and re-open it. I've tried removing the outlook profile, re-creating the roaming profile and trying a different computer and it makes no difference. It was just one user that had this problem and this morning I had to re-create someones outlook profile and now they have the issue too.
FishCustard Posted April 16, 2019 Posted April 16, 2019 Are they using cached Exchange mode? We have oddities sometimes with users using cached mode - turning it off fixes it.
Badaz52 Posted April 16, 2019 Author Posted April 16, 2019 We are using cached exchange, its so weird though in the web access for their account everything works fine and delivery is perfect. For some reason when we synchronise that mailbox with outlook 2016 in cached exchange mode it works extremely slowly and new emails don't show up until you close and re-open. Its only affecting one user what a nightmare! Adam.
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