Office 2016 Unable to save

[talksr]

Hi there,

Not sure what is going on here, but all of my admin users are complaining that they are totally unable to save any new Excel 2016 documents and they are not wrong.

 

We are running 2016 server with Office 2016.

I have checked the save paths and they all look fine to me:

 

If a user goes to browse to save as, or save,

The screen just stays like this and progresses nowhere:

 

If you try and close Excel, you get the pop up box asking if you would like to save. If you click on save, nothing happens and the pop up box still stays.

 

 

 

Other than windows updates, nothing has been changed here in months, no group policy changes or installs of Office.

Can anyone tell me what is going on here?

[thebatman]

We have a slightly different issue that has just started, we are looking at doing this:

https://emtunc.org/blog/09/2016/office-2016-network-shortcuts-save-issue/

Our users don't have access to traverse the sub folders. This courses it to cash at times.

[FishCustard]

Can anyone tell me what is going on here?

 

Use Process Monitor and see what calls are failing when people try to save.

[talksr]

We have a slightly different issue that has just started, we are looking at doing this:

https://emtunc.org/blog/09/2016/office-2016-network-shortcuts-save-issue/

Our users don't have access to traverse the sub folders. This courses it to cash at times.

 

Thank you, I will look into that, will just try Process Monitor first.

 

Use Process Monitor and see what calls are failing when people try to save.

 

Have never used that before. I have downloaded, and captured just when I opened Excel, made a blank sheet, put a test sentence in and then went to File, Save As and clicked on This PC, recently remembered folders within there, which it did nothing with. Then clicked on Browse, which again, it did nothing with.

I have saved the capture file, but not too sure what else to do with it.

I have filtered to Excel, but there are pages of logs.

The log file is too large to add here, but I have put it online here if you have the time/skill to read it?

Can anyone make any sense of it?

[rocketcomputers]

I have a similar fault, did you get anywhere with this? Thanks

[rocketcomputers]

When you say admin users, do they all logon with the same username? Please say yes.....

[RalphG]

I have had a similar issue with word crashing when trying to save a new document and also excel will not save correctly, did not crash but always saves a book1 and then does not save and you cant browse to documents (network redirect - home drive).

 

Seems to be a mixture of redirecting to read only desktop and a mandatory profile. As it only affects pupils not staff. staff have roaming profiles, pupils mandatory. Works fine in window 7 but issue started in window 10. Does it with office 2016 or 2019. if you remove redirect desktop it word never crashes. Still trying to get a better solution.