Spitfire 3cx

[SpaceInvader83]

Does anyone here use Spitfire with 3cx, I've got a trial with them and followed the trunk setup in their guide but I'm still having difficulty dialing out correctly, I can get outbound to mobiles if I dial the full international number eg 0044etc. Inbound is fine, all calls are actually getting out over the trunk as I get the recorded message from Spitfire saying this number is not registered on the spitfire network.

 

As it stands there's no number transforms or anything, it's had me stumped all day Friday.

 

I do have a support call open with them so I'm sure they'll fix but just wondered if any edugeekers new what I could be missing!

 

Thanks

 

Simon

[fiza]

We just had a trial with Spitfire and 3cx, unfortunately I can't help as ours all went smoothly.

[SpaceInvader83]

I'm hopefully it's just a misconfiguration at there end! Other trunks have worked fine, a job for Monday! Thank you

[dgsmith]

When I setup our spitfire trial a few years ago (we still run spitfire with 3cx to this day), I don't recall any issues similar to that you have experienced. I assume spitfire have checked your trunk config in 3cx too?

You say you need the full dial code for mobiles, but is it just mobiles that has the issue (i.e. is local/national ok without the country code, or is it all outbound affected)?

[SpaceInvader83]

It's all outbound affected, the only way I can get anything to work albeit mobiles only is with the full country code which obviously isn't expected behaviour.

 

I'm sure Spitfire will sort it Monday! I'll update on here either way incase it's a glaring error by me.

 

If anyone could send me screens of the trunk config so I could compare that'd be great, although the how to guide they sent over is pretty straightforward.

 

Thanks again

[SpaceInvader83]

Well I've come in this morning and it's all working with no config change, thanks for everyone's help. Must have been a problem at spitfire's end after all.

[dgsmith]

Glad it's sorted for you now!