LanSchool: Unable to get the URL history on this computer

[mleffler]

Puzzled by this - we've been using LanSchool for quite awhile. I'm seeing inconsistent behavior on some of the clients and I'm not sure when this started. When checking "View Student Internet History", I get this message on just a few of my machines: "Unable to get the URL history on this computer". All the rest return the list of websites accessed.

 

All machines are running the same client version (v7.8.1.39). I am aware there is a newer version available, but it's not an option for me to upgrade at this time, and in any event MOST of the clients at this version work correctly.

 

Any suggestions appreciated!

[LanSchoolUK_Adam]

Hi mleffler,

 

Technically speaking, v7.x is no longer officially supported as v8.x has been out for a couple of years now, but in the interest of helping, perhaps we can bounce a couple of ideas around

 

Are the Student clients Windows, Mac, Chromebook or a mix?

Same question for the Teacher Console(s)?

What's your default browser (IE, Firefox, Safari, Chrome) and is the LanSchool Web Helper installed if the latter?

 

Do you get the same error consistently on the same Students or does it move between them?

Do you get the same error with two different Teacher Consoles?

Do you get the same error when performing the same action from the Tech Console?