Papercut - Convert color jobs to grayscale for: not working ?

[caffrey]

I'm trying to allow colour printing for some OUs but it's ignoring the setting and it still prints in grayscale - is there something obvious that I'm missing ?

 

I've tried reversing just in case it's got a weird interface thing but nothing

 

It's not the printer settings because if I uncheck The convert color jobs checkbox it prints in colour again

 

[Big_Ted]

are you only applying the filter to restricted users and the test user is not restricted?

 

if not...

 

This can occasionally be caused by a couple of settings on the specific print queue, namely "Advanced printing features" and "Bi-Directional Support". There are details on how to change these settings here:

 

http://www.papercut.com/kb/Main/EnableAdvancedPrintingFeatures

http://www.papercut.com/kb/Main/FixingPrintSpoolerCrashes#disbidirect

[caffrey]

Looking at my image, I would normally expect that everyone that is in a group that is ticked would print in gray scale, and unticked would be allowed colour, I'll check out your links though thanks

[Big_Ted]

yep, but there is another tick box about only applying filters to restricted users.

if that is ticked and yoru urser is not restricted..nothing happens.

[caffrey]

Ahh yes there it is staring at me