How to log a fault with HP Switches ?

[dcwhitworth]

Can someone help me make sure i'm doing things right.

 

I have a faulty HP switch with supposed lifetime warranty and I need to log a call to get a fix. I tried logging it via My HP Support but it refused to accept the serial number. I logged the call anyway including the serial number in the text. The mailed back asking for the serial number. I replied on the call giving it to them again. Then nothing . . until today when the call was closed with no explanation.

 

So I'm rather fuming, but want to make sure I'm using the right route before I actually explode. Also if anyone has any numbers etc I can call that would be good.

 

Thanks very much

[LukeRowberry]

Try this: https://support.hpe.com/hpesc/public/home

[dcwhitworth]

Try this: https://support.hpe.com/hpesc/public/home

 

Thanks ! Now trying that, looks a lot more hopeful.

[njc235]

 

You would only possibly experience an issue if it's 'grey'. HP are starting to push back against products bought from non UK authorised resellers.

[dcwhitworth]

[ATTACH=CONFIG]51954[/ATTACH]

 

You would only possibly experience an issue if it's 'grey'. HP are starting to push back against products bought from non UK authorised resellers.

 

No, it's legit. Actually getting decent service, hooray ! We're trying one last thing then they're shipping a replacement to us.