Class Dojo on a Clevertouch

[jwonnacott]

Hello all,

 

Anybody had experience of class dojo on a clevertouch screen?

The app is installed but when logging on it just says there was a problem. It seems that packets are not hitting the FW but I can see normal traffic from the Clevertouch traversing OK.

 

Thanks,

James.

[BentleyMiller86]

Hi James,

 

ACS James by any chance?

 

First off, what Filtering box have you got in?

 

Clever-touch devices are non AD, so will pick up a default policy unless set up manually in the Firewall, it could be that the default policy is blocking access to Class Dojo in app control.

 

Thanks

[jwonnacott]

Thanks, yes ACS and it's a Sonicwall box. But in that case shouldn't I see it in the FW logs?

[BentleyMiller86]

Not sure to be honest mate, App Control is a pain to trace, glad its a SonicWALL though

 

Do you have DPI-SSL set up?

 

Try this:

 

Reserve IP of the board in DHCP

Add the board to the SonicWALL in Address Objects - Call it CleverTouch 1 (or something easily identifiable)

Create an Address Group called Interactive White Boards or something slimier

Add the address object for the clever-touch to this group.

Point this group to the Staff filtering profile and you may aswell use it to bypass SSO while your at it.

 

Hope this helps See your e-mails aswell.

 

Thanks