IT Support Technician - Center Parcs, Ballymahon - €32,600 per annum + benefits

[Center_Parcs]

A short break at Center Parcs allows families to create their own experience, where they are free to do as much or as little as they like. In 2019, we’re bringing our unique and unrivalled family short breaks to Longford Forest in The Midlands region of Ireland.

 

Set in hundreds of acres of beautiful forest, our new Center Parcs village – Longford Forest - will welcome 250,000 guests each year, providing the very best facilities and activities. To transform our vision into a reality, we’re looking for an incredible and unstoppable team of more than 1,000 employees – and this is a unique opportunity to be involved from the start.

 

IT Support Technician

Longford Forest, Ballymahon

Full-time | €32,600 per annum + amazing benefits

 

In this role, you will be the ‘Face of IT’, responsible for delivering first-class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels.

 

The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business.

 

Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops, working alongside the Head Office team, configuration and ongoing support for mobile devices, back-up management and picking up and resolving success and failure notifications.

 

The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the UK Villages.

 

The role will differ initially to when the resort is open and fully operational so flexibility, adaptability and a willingness to help out as required are key requirements.

 

ABOUT YOU

 

Essential requirements:

• Proven and strong record in 2nd line IT Support environment
  
• Excellent communicator with a customer focused approach
  
• Thorough understanding of ICT, including; PC’s, laptops, tablet devices, IP telephony, PC applications, EPOS handhelds, infrastructure Wi-Fi
  
• Ability to extensively troubleshoot and document knowledge and processes
  
• A full driving licence
  
• Located within driving distance of Longford Forest – for ‘call-out’ duties
  

 

Desirable requirements:

• Articulate and methodical approach to IT Support
  
• Industry recognised Service Desk, Network, CompTIA or Microsoft qualifications
  
• Experience of Desktop management and Desktop deployment tools
  
• Experience of a tiered IT support service with first, second and third line
  

 

HOURS OF WORK

 

You will be contracted to work 150 hours per 4 week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.

 

During the pre-opening period it is anticipated that your hours of work will generally be Monday – Friday office hours. Once the village is operational your shifts will be allocated across a 3 week rolling rota, between the hours of 8am and 8:30pm. You will also participate in the out of hours on- call rota. For example;

 

Week 1 Monday to Friday, 8am-4:30pm

Week 2 Monday to Friday, 12pm-8:30pm, Saturday and Sunday 9am-5:30pm (Week includes on-call)

Week 3 Wednesday to Friday, 9am-5:30pm

 

As our village is open 365 days of the year, your working hours may include working weekends, bank holidays and during Christmas and/or New Year on a rota basis.

 

THE BENEFITS

 

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

 

 

• Annual profit share scheme
  
• Contributed pension scheme
  
• Free use of leisure facilities
  
• Discounted Center Parcs breaks
  
• 20% discount in restaurant and retail outlets
  
• Comprehensive ICT training and certification routes for careers progression
  

 

If this sounds like your ideal job, and you’d like to be in at the start of something great, then we’d love to see your application. Simply click the link below and you'll be redirected to our careers website.

https://isw.changeworknow.co.uk/centerparcs/vms/e/longford_forest_ireland/positions/d0wylV9IHdFP3VRvKAzU6i?source=blri-cQrfmJ58IjeNizdWj

 

Closing date: 29 January 2019 at 12 Noon

1st Interviews to be held: 11 and 12 February in Longford Town Centre

 

**APPROVED**

Edited January 15, 2019 by Dos_Box