Handover Document Guide?

[snagrat]

Soon to be taking on a new school after the existing Network Manager leaves shortly.

 

We need to ensure Handover documents are provided.

 

I’m sure it’ll all happen smoothly but wondered if anyone had a template which can be supplied to the outgoing manager to ensure everything is handed over.

 

TIA

[HPlum78]

The documentation should exist in the service portfolio, if you follow follow ITIL and everyone should follow some kind of framework these days for service delivery.

https://en.m.wikipedia.org/wiki/Service_Portfolio_(ITIL)

[p858snake]

Start going though your notepad/job list/emails etc and start building a list based on prior work to see what you want info on, Also if you have a search on here I believe theres a few other threads on handover documentation as well

[Sonic007]

I would expect it to cover all of the below:

 

- Network Structure and details of where hardware is located. (I think we've all been there where we are hunting round a huge site for a hidden switch)

- Licensing details and renewal dates

- Updated list of software and hardware / Asset information.

- ICT Budget / Financial Information and Suppliers.

- Find out what is backed up, where its backed up, by who, and how often.

- Passwords, Registration documents, AppleID's, etc.

(Make sure admin privileges have been transferred over).

- Keys to server rooms, etc.

Edited January 15, 2019 by Sonic007