NetSupport Notify - client issues

[mdrabble]

Have logged a support ticket with NetSupport and while I wait for them to get back to me I thought I would ask on here if anyone has come across this issue.

 

Servers are located in Server VLAN

Clients located in Clients VLAN

 

Install all Notify roles on Server and works fine.

Installed Agent on a small number of clients and they are refusing to talk to the server - the gateway log file show the following errors

 

Security check failed for client OFFICEJD-001462 (>10.16.24.37). Terminating connection from 10.16.24.37:55825

Security check failed for client NETMANAGER (>10.16.26.149). Terminating connection from 10.16.26.149:61123

 

The Keys are correct, as I have tried this a number of times - I have even copied over the config.dat

Firewall is disabled on server and clients

 

Anyone any ideas?

 

Cheers

[mdrabble]

Scratch that - suddenly started working

[DJ-1701]

Scratch that - suddenly started working

 

We've all been there!

[NetSupportTechSupport]

Have logged a support ticket with NetSupport and while I wait for them to get back to me I thought I would ask on here if anyone has come across this issue.

 

Servers are located in Server VLAN

Clients located in Clients VLAN

 

Install all Notify roles on Server and works fine.

Installed Agent on a small number of clients and they are refusing to talk to the server - the gateway log file show the following errors

 

Security check failed for client OFFICEJD-001462 (>10.16.24.37). Terminating connection from 10.16.24.37:55825

Security check failed for client NETMANAGER (>10.16.26.149). Terminating connection from 10.16.26.149:61123

 

The Keys are correct, as I have tried this a number of times - I have even copied over the config.dat

Firewall is disabled on server and clients

 

Anyone any ideas?

 

Cheers

 

The NetSupport Notify Agent configuration can be applied using either the local Config.dat file (C:\Program Files (x86)\NetSupport\NetSupport Notify) or via a machine or user based GPO.

 

Any Notify Server connection settings applied via the GPO will take precedence over the settings contained within the local Config.dat file.

 

The Policy locations to check on the Notify Agent machine are:

 

HKEY_CURRENT_USER\Software\Polices\NetSupport

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\NetSupport

 

If you have any questions regarding the NetSupport Notify software please do not hesitate to contact us on [email protected]