Netsweeper Reporting

[nlbentley1138]

We have recently had Netsweeper as part of our Broadband package, we formerly used Lightspeed.

 

We seem to be hitting a brick wall with the reporting facilities. I would like to be able to display a report of the internet activity of a specific student over a specific period, say 1 week. Is this possible because I am beginning to wonder as I don't seem to be able to drill down to pupil usage in any of the reports. Any help would be much appreciated.

 

Many thanks,

 

 

Neville .

[themightymrp]

Have you tried calling up their support line for guidance? This should definitely be possible - at least I hope it is as we are likely to be switching to it in the not too distant!

[nlbentley1138]

Hi,

 

We get Netsweeper via our broadband package through LEA so they provide the technical support. I did contact them but the best response I could get was:

 

"Unfortunately we don't have much experience in this area as we don't normally get asked to help with reports "

 

I'll try Netsweeper directly but it looks to me that it isn't connected to AD.

 

Cheers,

 

Neville.

[SchoolsBroadband]

We have recently had Netsweeper as part of our Broadband package, we formerly used Lightspeed.

 

We seem to be hitting a brick wall with the reporting facilities. I would like to be able to display a report of the internet activity of a specific student over a specific period, say 1 week. Is this possible because I am beginning to wonder as I don't seem to be able to drill down to pupil usage in any of the reports. Any help would be much appreciated.

 

Many thanks,

 

 

Neville .

 

Hi Neville,

 

if this is with us then that's definitely doable and is pretty standard. Please call the support desk and they'll resolve this for you or show you how to do it.

 

Thanks

 

Dave

[torchenterprises]

I use netsweeper via TIVO Blockit (TrueVine). This server is very slow and many times it will not even load websites. I have contacted net sweeper to express my concern and see if they could improve the speed and load time on websites. But their customer service is very bad. No reply after two days.

[liamrobbo]

Did you get anywhere with this? were on Netsweeper and i'm banging my head against a brick wall, there's tons of information just none of it really useful. I we really need is a) What they tried or did access b) What time and date they accessed this site. Put a support request in this morning but not heard back as of yet, used to be relatively simple in lightspeed