IT Desktop Technician - ASDA Home Office, Leeds [25K+ DOE]

[Shan_Kashyap_ASDA]

Please visit the link to apply, feel free to email if you have any questions.

 

Job Description below

 

[h=1]IT Technical Analyst[/h]

ASDA Home Office

Asda House - Leeds

ISD SERVICE-INFRASTRUCT

Role Description:

IT Technical Analyst

 

Asda are recruiting for an Operations Technical Analyst to be based in our head office in the centre of Leeds due to a recent promotion within the team. You’ll be responsible for first and second line support of IT infrastructure hardware and systems and you’ll also have the opportunity to partake in various technical and service improvement projects.

 

We are looking or an individual with a good background in first and second line support along with previous experience of Windows, Active Directory and some basic Networking skills.

 

We are fully committed to ensure that you receive all the relevant training to develop you further including external Windows 10 training if required.

 

What you’ll do

 

• To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high level of customer service
  
• Prioritise workload and ensure that current targets are achieved.
  
• Liaise with suppliers and wider teams to see incidents through to resolution
  
• Respond to alerts and ensure that remedial actions are identified and executed
  
• Communicate impacting issues to line managers
  
• Understand product roadmaps and work with vendors to plan upgrades and remediations
  
• Identify common causes of incidents / Service Requests and make line managers aware
  
• Support Executive Colleagues and their Representatives on all Technology related queries.
  
• Support the use of technology during meetings, conferences and announcements
  
• Participate in developing self-help guides for colleagues and conducting on site training for super users
  

 

What you’ll need

You’ll need a background in 1st and 2nd line support along with previous experience in Windows, Active Directory and basic Networking experience. The following is highly desirable - Group Policies, Mobile Device Management, Windows 10, Imaging and Deployment.

 

What’s in it for you

As well as working with a fantastic and industrious team of experts, you’ll receive an excellent benefits package which includes colleague discount off your shopping, share save scheme, competitive pension and discount off selected gyms and holidays. We also like to share our success; after all you made it happen, so every eligible colleague is also part of the Asda bonus scheme. The development opportunities are endless and we’ll support you every step of the way

 

If you have any questions regarding the role, then please email [email protected]

 

**APPROVED**

Edited October 10, 2018 by Dos_Box