Parent Mail MIS Autolink and Chat Function - Smoothwall

[JATSO]

Hi All,

 

Hoping someone else on here is using Parent Mail,Sims and Smoothwall can help me out.

 

Parent mail have provided us with their MIS Autolink, online Chat link from within their website.

I have followed their installation instructions and have had our Smoothwall support opened up the correct port, but still not working for either MIS Autolink and Chat.

It looks like Smoothwall is blocking it but for the life of me I am unable to find out what I need to put in the exceptions or configure to get it all working.

 

Any takers pleassse:)

[JATSO]

Decided to start from scratch again with MIS Autolink and working ok now but the chat function just doesn't want to work.

[simpsonj]

Sorry to necro raise this, but did you ever get a solution? Chat function is having none of it...

[elad2012]

Hi, we have been having the same problem, and I have just got it working by allowing the below domains and not having them inspected in the HTTPS inspection policies.

 

vcc-eu8.8x8.com

api.global.chalet.8x8.com

api.uk.chalet.8x8.com

 

Hope this is helpful to someone