MDM Installation/Updating of MS Word iPad

[bknaggs]

Has anyone else been able to push a fresh installation or an update of the iOS version of Microsoft Word recently? I was setting up a couple of iPads yesterday and couldn't get Word to install and then today I've tried pushing the latest update (to 2.1.7) and I'm getting the same error message.

 

The text of the message say Unable to Download App. "Microsoft Word" could not be downloaded at this time with a Done and Retry button.

 

iOS version is a combination of 11.4, 11.4.1 and the latest 12 beta. MDM is Lightspeed.

 

Every other app I've tried to update or install has gone on without any problems.

Edited September 11, 2018 by bknaggs

[RLR]

This was an issue at apple's end I believe. Long thread here about it:

https://www.jamf.com/jamf-nation/discussions/29299/apps-staying-grayed-out#responseChild172196

[bknaggs]

Cheers.

 

I noticed just before finishing today that it appeared to be fixed but didn’t have enough time to check any of the devices that were failing the other day.

[Blue_Cookeh]

FWIW (two weeks on but it might help others...) your MDM solution should have a log of failures somewhere. On Meraki I know it appears towards the bottom when you look at a specific device.

 

Failing that you can open the Console app (in the Utilities folder on any Mac) and plug the iOS device in to access very very verbose system logs. It's helped me diagnose network problems with our filtering a lot, too.