[ms office - o365] Can't manage license - ''We couldn't find other office licenses associated...''

[RJohnson91]

Hi guys & girls,

 

I'm facing a rather strange problem.

 

We had two Office365 subscriptions and recently consolidated them all into one account, this meant the currently licensed Office installs are under the old email.

 

I thought we would be able to click on accounts and 'manage license', then log in using the new email, and Office seems to throw an error ''We couldn't find other office licenses associated with [email protected]''.

 

The strange thing is, if we uninstall office entirely, and reinstall it then licenses with the previously denied email address, odd right?

 

 

So I'm thinking there must be something natively to Windows that is still tieing that account to the old email, maybe a reg entry or similar?

 

Anyone else had this problem?

 

Cheers