ICT Service Desk Analyst – Milton Keynes (3 month contract) up to £140/day *URGENT *

[nsion]

ICT Service Desk Analyst – Milton Keynes * Aug / Sep start *

Initial 3 month (rolling) contract

Up to £110 per day PAYE or up to £150 per day Ltd / Umbrella.

 

Our client, an international group of schools, are looking for an ICT Service Desk Analyst to join their Central ICT team and provide a responsive, efficient and customer focused ICT Service Desk function for staff throughout the local area.

 

Working on the Service Desk, you will be required to act as a first point of contact for phone calls and emails from staff regarding IT issues and queries. This will include taking ownership of any calls received by the ICT Service Desk, ensuring daily service desk procedures are completed and recorded, contributing to ICT process improvement and completing a range of admin tasks.

 

 

Required Skills and Experience:

 

Experience of working in a ITIL service desk environment providing 1^st or 2nd line support

Microsoft Active Directory, Exchange Server, Officer 365 and Office 2010/2013/2016

Desktop and application troubleshooting

Previously used remote access support tools (GoToAssist, VNC, Remote Desktop)

LAN/WAN components, DNS, DHCP

Previous use of a Service Desk Management Tool

Previously worked within Education Sector

 

 

If you have the required knowledge and experience for this role please forward your CV to [email protected]

 

Edited August 17, 2018 by nsion

[nsion]

We can now offer up to £110 per day on PAYE or £150 per day on either Ltd company or Umbrella.

 

THIS IS AN URGENT REQUIREMENT SO PLEASE SEND YOUR CV IF YOU HAVE THE EXPERIENCE REQUIRED FOR THIS POSITION.