Ruckus ZoneDirector 1100 boots to rescue mode after power cut

[wordy00]

Hi All,

 

 

One of my schools recently had a power cut. Since then the Ruckus ZoneDirector 1100 continuously boots into recovery mode. When I try to update the firmware it reports a "No storage connected" error. Looking around on Google it seems this model of ZD has serious issues if it experiences a loss of power with many units RMA'd....

 

Has anyone experienced this before and fixed it? Any suggestions would be greatly appreciated.

 

Thanks

[bald_pig]

Hi All,

 

 

One of my schools recently had a power cut. Since then the Ruckus ZoneDirector 1100 continuously boots into recovery mode. When I try to update the firmware it reports a "No storage connected" error. Looking around on Google it seems this model of ZD has serious issues if it experiences a loss of power with many units RMA'd....

 

Has anyone experienced this before and fixed it? Any suggestions would be greatly appreciated.

 

Thanks

 

I know that the ZD's have a USB pen drive inside them, I've never tried replacing it though.

[Net-Ctrl]

Some things to try:

 

If you have an existing support contract:

Contact your partner and they will be able to look to sort a replacement / fix the issue for you

In Recovery Mode - format the disk and restore the FW to an old version and go through the step-upgrade to the version you were running.

Go through RMA process with your provider

 

If you have no support/warranty you could try the below, there's no guarantees this will fix it, but it has been successful in the past. Open up the unit. Inside you should see a compact flash drive. Take it out. Format this on a PC. Put it back in. Go in to rescue mode and go through the step FW upgrade. This method is a last resort option.

 

Hope these help

[mikkydoos]

I've got firmware 9.8.3.0.14 for an 1100 if any use to you. Not new but might get you going.

[snagrat]

I’ve had this many times with these units and each time Ruckus replace it even when out of warranty.

 

You do however need to return to them in Netherlands I believe it is.

 

It’s also takes some time to get a replacement but if you can get your hands on a free temporary one you can be up and running very quickly agaib