HP 400 G1 all in one various Hard Drive problems

[superatticman]

Dear All

 

We've around 250 of these on our network. Overall they've been a decent purchase but we've had a number of problems relating to hard drives. These problems are:

 

1) Hard drives failing and being detected in F2 diagnostics as being failed. All replaced under warranty (of which has just ran out for some)

 

2) Intermittent hard drive detection issues. Often powering off/on the PC can resolve this. At others taking the back off, re-attaching the drive can too. Suggests a Sata controller or cabling issue maybe.

 

Have updated the BIOS of all affected PC's but doesn't appear to resolve anything.

 

Anyone else had problems with these units?? They seem decent overall but hard drives have been an Achilles heel.

 

Thanks for reading.

[difinity]

All the same make and model hard drive ?

[superatticman]

They have actually been a mix of WD's and Seagates. Both appear to have reliability issues. Surprised that in a 2015 model PC that they used 3.5" drives though. Am going to try and blag some SATA leads out of HP as I suspect these could be a problem too.

[difinity]

Have you seen this ? https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-proone-400-g1-19.5-inch-non-touch-all-in-one-pc/5448324/swItemId/vc-169740-1

It doesn't address the WD drives though...

[synaesthesia]

Oddly enough we're having an issue with a load of HP Elite 8200 which probably aren't a dissimilar age. With a certain brand (of rubbish) SSD "Origin" installed, we have 7 or 8 machines hanging indefinitely at POST. They will eventually try to boot elsewhere but no sign of the drive if we do. Plug a Kingston drive in and it's all working fine. Plug those Origin drives into my PC via USB and htey work fine too!