Set up Outlook for 365

[clareq]

We have recently changed our e-mail addresses, and I have set up the new addresses as an alias on our 365 tenancy, and changed AD to show the new address as the primary SMTP address. This works well, unless a member of staff wishes to use Outlook rather than webmail on site. The wizard to set up Outlook autopopulates the e-mail address field with the primary SMTP address, which, obviously, is the alias in 365. Staff click next, at which point it hangs, as it is looking for the wrong e-mail. I'm sure it's an issue with autodiscover.xml, but I'm unsure how to correct it.

[AlexB]

We have a similar issue, but for a different reason. I find clicking Next, then clicking Back allows me to change the field.

 

(though for you I guess it depends which Next it hangs on, you could always select one of the other radio boxes to Press Next, Back)

Edited May 21, 2018 by AlexB

[clareq]

We can change the field, the problem I have is getting teachers to do so!

[AlexB]

Ah, our problem was a little different then. The fields were coming from AD and greyed out for us.

[Boredguy]

Have you updated the mail field in the users AD to be your new one?

[clareq]

@Boredguy Yes, the mail field in Ad is the new one. We need the Outlook setup wizard to see the old one, as this reflects our 365 tenancy.

[Boredguy]

Ah the wizard will only see what is in the mail field, even if you have a main and an alias set in the proxyAddress attribute

[clareq]

So if I set the e-mail field to our old address, the ProxyAddress attribute will still hold, and show the mail address as our new one?

[Boredguy]

It should do, but worth testing with a user.

 

So if mail value was [email protected], the proxyAddress value should be so that 365 still knows which should be the primary one.

SMTP:[email protected]

smtp:[email protected]