NetSupport options greyed out

[RiffRaff]

Hi

 

We have a NetSupport problem.

 

I have one tutor console that the teacher cannot change the Tutor User Interface settings due them being greyed out.

We go to View > Current Settings > User Interface > Tutor and they are all greyed out.

 

I have uninstalled and deleted all files relating to NetSupport and then re-installed - this had no effect.

 

We have the Tutor console installed in a number of other classrooms and the teachers can edit their settings without any issues.

 

Is it a permissions issue on the PC?

 

Can anybody assist please.

 

Cheers

[Tom_NetSupport]

Hi @RiffRaff

 

If you send me a PM with your details, I'll get our Tech Support team to contact you.

 

Tom

[NetSupportTechSupport]

Hi @RiffRaff

 

Thank you for providing the Support Tool files to us from the Tutor Console machine in question, and for letting us know that you have resolved the issue by locating the GPO in your AD that was applying the unnecessary settings on the Tutor machine.

 

If you have other problems or questions please do not hesitate to contact us.