NetSupport Notify - scheduled alert

[JordanT91]

I'm struggling to get Notify to do what I want. It may not even be possible...

 

At 10:18 every day I want an alert to be sent to the computers that teachers, HLTAs and TAs are logged onto. I have set up three departments, one for each AD group.

In the Notify console, I compose the message then choose the schedule. My issue is that when I go to send, I can see the three departments but if between sending the scheduled message and the scheduled time the users log onto different PCs, they won't get the message. The message is only sent to those that have not changed PC since the message was composed (which will only be done once). Is there a way to make it send the message to the PCs that the users are logged onto at 10:18? Ideally, Notify would poll the departments at 10:18 to see where they are logged on, rather than only doing it once at message creation.

 

I have contacted NetSupport support but it was hard to relay what I was meaning over the phone and I haven't heard back yet anyway.

 

Thanks in advance.

[NetSupportTechSupport]

Hi @JordanT91

 

Please could you send us a PM with your contact details and we'll look into this for you?

 

Thanks

Adam

[JordanT91]

Hi Adam. Your ref pr147993. I've had a response. Apparently it's not possible and it's been forwarded to development.

[NetSupportTechSupport]

Hi all,

 

Just wanted to clarify on this post for anybody else who may be looking and wanting to know the same question.

 

It is possible to target machines that specific users are logged onto with the scheduled messages by configuring the Notify Agents to report their Active Directory OU as their department name.

 

With this applied, when creating your scheduled message, you can then target the OU containing the desired users.

 

When the scheduled time is then reached, the notification will be sent to any users that are a member of the specified OU and logged onto their machine.

 

I hope this helps

Adam