[sims] Cannot open SOLUS3 UI

[Blu3Dex]

We have just taken over SIMS support from the local council. They have provided us with the SQL login details and I can get into the SQL Management Studio with them and see all databases.

However, I get this error when opening SOLUS3 UI:

 

Any suggestions?

[synaesthesia]

You shouldn't be logging into the solus 3 ui with the sa username; that should be for the DB only...

[Blu3Dex]

Is there a way to change the user that is logging in?

I remoted onto the server and tried opening the UI, this is the first thing that happens. It doesn't ask for a login

[synaesthesia]

Oh I see. It could well be they've changed the SA password so solus3 is no longer able to access the db. If you can use sql management studio then you should be able to track down the sa login in security and change it to the sa password you currently have. Unfortunately my SQL is limited to "heavy use of Google" so couldn't be much more help there

[Blu3Dex]

Taken a look in Management Studio, and edited the password for the sa login under Security>Logins. This didn't change the SOLUS3 UI error

[Blu3Dex]

sa user isn't showing in the 'solus3_deployment-server'. Is this the origin of my error?

[Banjo]

Was the schools Solus pointing at the LA's deployment server? They have probably cut the site off and it will need reinstalling with new settings.

[Priya_Shah]

Hi

 

I had the same issue last week.

 

The fix is to uninstall and reinstall the Solus3 Deployment Server UI and Service.

 

Priya