Windows 10 Start Menu Layout Problem

[talksr]

I am a little stumped.

 

I have a start menu layout xml file.

I have two identical Windows 10 computers (same make, model, spec, processors etc), linked to our Server 2016 server.

 

If I log into one of the computers, the start menu layout displays perfectly.

If I log into the other, I get this...

 

I have attached my config XML for the start menu along with a copy of the GPResult for the problematic computer.

The XML file is shared from a specific share called W10StartLayout which has the following permissions set:

 

 

Other than the two computers being in different OUs, I can't see anything different about them. They both have the same versions of software installed etc.

The GPO in question is at the root of the OU in Group Policy and from there there is an OU for each location, one computer in each so if one is picking the Start Menu policy up, the other should also as the GPO is in the root of the main OU.

 

GPResult.zip

 

Any help would be really appreciated as it looks so sloppy at the moment having it work on one and not on another.

[Patrick]

Have you got the tiles shortcuts in the local start menu folder on both machines?

[talksr]

Have you got the tiles shortcuts in the local start menu folder on both machines?

 

Hi, thanks for your reply.

Do you know what the location would be and I can check?

[ShellfishClive]

Hi, thanks for your reply.

Do you know what the location would be and I can check?

 

C:\Users"username"\AppData\Local\TileDataLayer

[Patrick]

It's program data/microsoft/windows/start menu or something along those lines. I'm not at my workstation right now. Check the shortcuts are present and call them in the XML file. Edited April 19, 2018 by Patrick

[BOOT]

... welcome to my nightmare.

[talksr]

C:\Users"username"\AppData\Local\TileDataLayer

 

Thanks, could browse all the way to:

C:\Users"username"\AppData\Local\ but there was no TileDataLayer

 

It's program data/microsoft/windows/start menu or something along those lines. I'm not at my workstation right now. Check the shortcuts are present and call them in the XML file.

I found the directory and it all seems to be there, identical on each machine:

 

... welcome to my nightmare.

Tell me about it. Why is this so hard to achieve?! I didn't realise the shortcuts needed to go into the user's profiles also.

This sounds like another headache.

Edited April 19, 2018 by talksr

[ollyyllo]

Are you on Windows 10 1709?

 

Looks like Tile Data Layer has been removed.

 

https://support.microsoft.com/en-us/help/4034825/features-that-are-removed-or-deprecated-in-windows-10-fall-creators-up

Edited April 19, 2018 by ollyyllo

[talksr]

Are you on Windows 10 1709?

 

Looks like Tile Data Layer has been removed.

 

https://support.microsoft.com/en-us/help/4034825/features-that-are-removed-or-deprecated-in-windows-10-fall-creators-up

 

You should still be able to get to

 

C:\ProgramData\Microsoft\Windows\Start Menu

 

There's no space in the ProgramData bit

 

Hi, I did manage to in the end. I updated my last post...take a look, I have added a screenshot.

I have just checked and both working computer and not working computer have Windows 10 1709.

I have also noticed that in addition to the Start Menu issue, if a user uses working computer and stores a shortcut or Microsoft Outlook shortcut on their desktop.

 

When they then login to not working computer, in addition to not getting the Start Menu tiles, the shortcuts show as missing. If you, for example click on Microsoft Outlook, you get an error stating:

Problem with Shortcut

This action is only valid for products that are currently installed.

 

This is strange as both computers have Office 2016 installed in identical directories so the shortcuts will work, but they don't. Also interesting is that if you create a working shortcut on the second non-working computer. If you then login as same user on the first, that shortcut will not work, so there is clearly an issue here with desktop shortcuts not working also.

Edited April 19, 2018 by talksr

[ollyyllo]

Does the menu on the not working computer look wrong for all users?

Have you tried deleting your profile from the not working computer and logging in again?

[talksr]

Does the menu on the not working computer look wrong for all users?

Have you tried deleting your profile from the not working computer and logging in again?

 

Hi, yes identical for all users. Have even made new user accounts and on first logon it is wrong.

Have cleared profile and tried again but doesn't seem to help.

 

I genuinely thought at first, maybe it is processor architecture, and the Program Files folders are different, but they are identical machines.

[ollyyllo]

Have you compared the rsop results, to double check there isn't a GPO somewhere you've missed?

[clareq]

Your xml is pointing to "%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\ for most of your Office tiles - do the permissions on that folder match for working and not working machine?

[talksr]

Your xml is pointing to "%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\ for most of your Office tiles - do the permissions on that folder match for working and not working machine?

 

Good suggestion, permissions match exactly.

[clareq]

Good suggestion, permissions match exactly.

 

And the shortcuts exist in that folder, I assume?

[talksr]

And the shortcuts exist in that folder, I assume?

 

Yes, both folders are identical. Paths are exactly the same also.