TDR

[ful56_uk]

Hi WatchGuard

 

do you have any recommended setup or exclusions for TDR, when testing on windows 7 we have found mapped drives are hit and miss and just have the red X on the drive. removing the TDR client fixes this issue. I have added exclusions in the AV for TDR host. Reboot normally solves the issue.

[WatchGuard_Rowena]

Hello,

 

Thank you for your question.

 

We are aware of the red x issue and currently working with Engineering to find a resolution. In the meantime, here are some resources for your review:

 

TDR Deployment & Best Practices Guide: https://www.watchguard.com/help/docs/fireware/12/en-US/TDR_Deployment-Guide.pdf

 

TDR AV Integration Guides: https://www.watchguard.com/wgrd-partners/technology-partners?combine=&field_integration_types_tid%5B%5D=1011&field_tp_name_value_tid=All&items_per_page=10

 

Knowledge Base article on the Red X issue: https://watchguardsupport.secure.force.com/publicKB?type=KBKnownIssues&SFDCID=kA42A000000HAm1SAG&lang=en_US

 

I hope this information is helpful for you. Please keep an eye on our Product & Support Blog for product updates.

[ful56_uk]

cheers, any ideas on time scale for that, dont really want to push out the host while the issue is present.

[ful56_uk]

any news on the red x issues????

 

 

Hello,

 

Thank you for your question.

 

We are aware of the red x issue and currently working with Engineering to find a resolution. In the meantime, here are some resources for your review:

 

TDR Deployment & Best Practices Guide: https://www.watchguard.com/help/docs/fireware/12/en-US/TDR_Deployment-Guide.pdf

 

TDR AV Integration Guides: https://www.watchguard.com/wgrd-partners/technology-partners?combine=&field_integration_types_tid%5B%5D=1011&field_tp_name_value_tid=All&items_per_page=10

 

Knowledge Base article on the Red X issue: https://watchguardsupport.secure.force.com/publicKB?type=KBKnownIssues&SFDCID=kA42A000000HAm1SAG&lang=en_US

 

I hope this information is helpful for you. Please keep an eye on our Product & Support Blog for product updates.