ful56_uk Posted March 22, 2018 Posted March 22, 2018 Hi WatchGuard do you have any recommended setup or exclusions for TDR, when testing on windows 7 we have found mapped drives are hit and miss and just have the red X on the drive. removing the TDR client fixes this issue. I have added exclusions in the AV for TDR host. Reboot normally solves the issue.
WatchGuard_Rowena Posted March 22, 2018 Posted March 22, 2018 Hello, Thank you for your question. We are aware of the red x issue and currently working with Engineering to find a resolution. In the meantime, here are some resources for your review: TDR Deployment & Best Practices Guide: https://www.watchguard.com/help/docs/fireware/12/en-US/TDR_Deployment-Guide.pdf TDR AV Integration Guides: https://www.watchguard.com/wgrd-partners/technology-partners?combine=&field_integration_types_tid%5B%5D=1011&field_tp_name_value_tid=All&items_per_page=10 Knowledge Base article on the Red X issue: https://watchguardsupport.secure.force.com/publicKB?type=KBKnownIssues&SFDCID=kA42A000000HAm1SAG&lang=en_US I hope this information is helpful for you. Please keep an eye on our Product & Support Blog for product updates.
ful56_uk Posted March 22, 2018 Author Posted March 22, 2018 cheers, any ideas on time scale for that, dont really want to push out the host while the issue is present.
ful56_uk Posted May 22, 2018 Author Posted May 22, 2018 any news on the red x issues???? Hello, Thank you for your question. We are aware of the red x issue and currently working with Engineering to find a resolution. In the meantime, here are some resources for your review: TDR Deployment & Best Practices Guide: https://www.watchguard.com/help/docs/fireware/12/en-US/TDR_Deployment-Guide.pdf TDR AV Integration Guides: https://www.watchguard.com/wgrd-partners/technology-partners?combine=&field_integration_types_tid%5B%5D=1011&field_tp_name_value_tid=All&items_per_page=10 Knowledge Base article on the Red X issue: https://watchguardsupport.secure.force.com/publicKB?type=KBKnownIssues&SFDCID=kA42A000000HAm1SAG&lang=en_US I hope this information is helpful for you. Please keep an eye on our Product & Support Blog for product updates.
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