First Line Support Engineer - Greater London and Essex - 17-21K

[JoeSheehan]

The Opportunity

Joining an energetic and proactive Multi-Service Provider based in Greater London, providing technical support and installations to the Educational, Healthcare and Corporate sectors. This is primarily a field engineer role, with great developmental opportunities, working with schools in Essex and in North East London boroughs.

 

Job Overview

Providing 1st line Windows on-site and remote technical support to customers, assisting them with hardware and software issues via phone, email, remote tools or in person.

 

Duties and Responsibilities:

 

• Provide technical support; answering support queries either onsite or via phone or helpdesk
  
• Provide a high degree of customer service for all support queries
  
• Take ownership of problems and be proactive when dealing with tickets
  
• Log all tickets in the helpdesk and maintain full documentation
  
• Respond to customer requests and assist them with hardware or software problems
  
• Log and address any software or hardware problems detected while on site
  
• Allocate more complex tickets to the relevant senior technicians
  
• Liaise with 3rd party supplier/solution providers to address customer tickets
  

 

Skills / Attributes Required:

 

• Full UK driving licence and mode of transport
  
• At least one year experience in a first line support role
  
• Strong knowledge of Microsoft operating systems
  
• Knowledge of network fundamentals
  
• Exposure to Microsoft Server and user management consoles
  
• Excellent telephone manner, face to face communication and written skills
  
• Good time management and ability to multitask
  
• Beneficial - MCP certification
  
• DBS clearance will be required for this role.
  

 

About Us

https://www.computertalk.co.uk/

 

Application

To apply for this role, please send your CV to [email protected]. Please feel free to contact me for any additional information by email or on 0208 595 7744

Edited January 8, 2018 by Dos_Box
Approved

[JoeSheehan]

We are still looking for candidates - please apply if interested