[bromcom] Bugs in Bromcom

[ReadTheNetwork]

If I put issues on here, would the Bromcom team review it?

 

For example (I don't use Bromcom much at all). First time for a long time today. While I tried creating a report and downloading it as a CSV file. But it saves it as myfilename.csv.txt.

 

No wonder I was confused when it opened it in notepad rather than Excel. I know it's not a big deal for me, but other users do get more frustrated.

 

Thanks,

[BromcomSupport]

If I put issues on here, would the Bromcom team review it?

 

We sure can try! The issue you describe isn't a general problem with the system as most users can download CSV files just fine. Therefore the culprit is likely to be your browser or network settings. Please log a call via our helpdesk on

020 8290 7177 or online via support.bromcom.com and include the browser (including the version) you're using to access the MIS and our Customer Support Team will sort it out for you.

 

Regards

 

Bromcom Support

[ReadTheNetwork]

Thanks, I gave them a quick call and the 'black button' for exporting seems to do the job better .